Privacy Policy

1 Information We Collect

We collect personal and business information when you interact with our website Youistic.store, submit contact forms, or communicate with our automated WhatsApp CRM pipelines.

• Contact Information: Name, business email address, phone number, company name, and location.
• Project Requirements: Scope descriptions, budget estimates, tech stack preferences submitted via onboarding forms.
• WhatsApp & CRM Communications: Phone numbers, display names, and inbound message text sent via Meta WhatsApp Cloud API webhooks.
• Technical Logs: IP address, browser type, device metadata, and site interaction analytics.

2 How We Use Your Information

The data we collect is strictly used to deliver high-quality agency services and maintain seamless communication:

• To process service inquiries, issue formal proposals, and initiate software development projects.
• To power lead management pipelines in Youistic OS ERP/CRM systems for SDR and sales follow-ups.
• To dispatch automated real-time status updates via WhatsApp API or email notifications.
• To monitor application performance, prevent fraud, and enforce database security rules.

3 WhatsApp API Data & Privacy Standards

Youistic Studio integrates directly with Meta WhatsApp Cloud API. We adhere strictly to Meta's Business & Developer Data Policies:

• Inbound WhatsApp message payloads are processed solely to create leads and answer client queries.
• We never sell, rent, or trade WhatsApp phone numbers or client contact databases to third-party advertisers.
• Webhook payloads are encrypted over SSL/TLS in transit and stored securely in PostgreSQL databases with access controls.

4 Data Sharing & Third-Party Infrastructure

We do not sell your personal data. We share information only with trusted cloud infrastructure providers necessary to operate our systems:

• Database & Hosting: PostgreSQL (Neon / Supabase), Vercel cloud hosting.
• Communication Gateways: Meta WhatsApp Business Platform, SendGrid / Resend email services.
• Legal Compliance: If required by law or valid judicial subpoena in India.

5 Data Security Measures

We employ industry-standard security protocols to protect your data against unauthorized access, alteration, or disclosure:

• 256-bit SSL/TLS encryption for all HTTP/HTTPS endpoints and webhooks.
• Role-Based Access Control (RBAC) limiting lead data access exclusively to authorized sales & account team members.
• Regular database backups and automated threat monitoring.

6 Your Data Rights & Deletion Requests

You have the right to request access to the personal data we hold about you, request corrections, or request complete deletion of your records from our active lead database.

To initiate a data access or deletion request, please email us at Youisticsocial@gmail.com with the subject line "Data Privacy Request".

7 Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: